RealNetworks Reaches Agreement with Washington State Attorney General
- Discontinuing the use of pre-checked boxes for purchases of
- Spelling out more clearly the material terms of
- Offering online cancellation of subscription offerings;
RealNetworkscustomer support guidelines regarding cancellation.
"About two years ago, the
"While we disagree with the complaint filed by the
"The practices at the heart of the issue were discontinued years ago, prior to the commencement of this matter.
"As part of our agreement with the
"Today, we're announcing additional actions and resources related to our commitment to customer satisfaction.
"We have created a 'Customer Bill of Rights' that spells out how customers can expect to be treated by us.
"We have launched a new website, www.realnetworksfacts.com, for our customers, employees and stakeholders to understand the situation and all that we've done, and are doing, to make things right for our customers. You can find our Bill of Rights there.
"The trust of our customers is as important to us as the products we deliver. Good business practices are part of the DNA of
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