Press Releases

RealNetworks Reports Fourth Quarter and 2003 Results

Growth in Consumer Digital Media Services Drives Company to 6th Consecutive Quarter of Revenue Growth

- RealNetworks, Inc. and Subsidiaries Condensed Consolidated Statement of Operations (.PDF)

SEATTLE, WA — January 29th, 2004 — RealNetworks, Inc. (Nasdaq: RNWK) today announced results for the quarter ended December 31, 2003. For the fourth quarter of 2003, revenue was $54.1 million, up 17% from the fourth quarter of 2002. The GAAP net loss was $5.3 million or ($0.03) per share. Included in the net loss was $1.6 million, or ($0.01) per share, of fourth quarter costs related to the company's antitrust litigation against Microsoft Corporation. Excluding these litigation expenses, the net loss was $3.8 million or ($0.02) per share compared to a GAAP net loss of $2.5 million or ($0.02) per share in the fourth quarter of 2002. RealNetworks' results are consistent with the guidance provided in December 2003. For the year, revenue was $202.4 million, an increase of 11% from 2002 and the net loss was $21.5 million or ($0.13) per share compared to a net loss from the prior year of $38.4 million or ($0.24) per share.

"2003 was the year when digital media consumer services crossed into the mainstream," said Rob Glaser, CEO, RealNetworks. "This is particularly true in the case of digital music, where we now lead the market with over 350,000 subscribers, and the emerging market of downloadable games, where our RealArcade is the number one service in the market. 2003 was also a significant year for us in that it demonstrated our return to revenue growth. Adding in our rock-solid foundation of world-class technology, we believe that we are poised for continued leadership in the digital media market for years to come."

Financial Discussion
Fourth quarter revenue from consumer products and services was $41.2 million, which represents a 27% increase from the prior year's fourth quarter and a 13% increase from the third quarter of 2003. Consumer subscription revenue, included in consumer products and services, was $30.1 million for the quarter, a 33% increase from the fourth quarter of 2002 and an 8% increase from the third quarter of 2003. Revenue from technology products and services was $12.8 million, which represents a decrease of 7% from the prior year and a decrease of 17% from the third quarter of 2003.

The gross margin for the quarter was 62% compared to 64% in the third quarter of 2003. The change is primarily a result of the changing revenue mix toward the faster growing consumer business, which has good gross margins that are lower than RealNetworks' traditional technology business. Consumer revenue was 76% of fourth quarter revenue compared to 70% of third quarter revenue. RealNetworks continues to maintain a strong balance sheet with over $373 million in cash and investments as of December 31st, 2003.

Continued Growth of Consumer Services
In 2003 consumer digital media services became RealNetworks' primary revenue driver, largely through the growth of subscription services. The company grew its subscriber base to more than 1.3 million paying subscribers by year-end, up 44% from the end of 2002 and up 13% from the third quarter of 2003. In 2003, RealNetworks focused its consumer investments most deeply on the two digital media businesses that were poised for adoption by mainstream users: music and downloadable games. These investments delivered strong results in 2003.

RealNetworks' music business, including subscriptions, premium radio and individual song sales, grew 71% to $7.9 million in the fourth quarter, up from $4.7 million in the third quarter. Paying subscribers to RealNetworks' music services, including RadioPass™ and Rhapsody®, grew to over 350,000 in the fourth quarter of 2003, up 40% from the third quarter of 2003. This growth reflects the transition of digital music into a mainstream consumer market, continued growth in broadband penetration, the effectiveness of our marketing, and the success of our partnerships with distributors such as Best Buy and Comcast.

In addition to music subscription services, in January, RealNetworks launched an à la carte music download store as part of the new RealPlayer® 10. Offering the highest quality downloads at $.99 cents per song, the RealPlayer Music Store is the only download store that also enables consumers to play content purchased at other Internet music stores making RealPlayer 10 the only universal player for both free and purchased content.

In 2003, RealNetworks also focused on growing the games business and saw revenue from that business, which includes subscriptions, game sales, and advertising on RealArcade®, grow 56% percent to $12.2 million, up from $7.8 million in 2002. Since launching in 2001, RealArcade has sold more than two million games and now offers more than 190 downloadable games and more than 60 web games. RealNetworks also announced this week a definitive agreement to acquire the leading downloadable games developer, GameHouse®, Inc.

Gamehouse is RealNetworks' biggest supplier of games for RealArcade, responsible for about 20% of the game units sold in 2003; RealNetworks was GameHouse's biggest third party distribution channel, accounting for approximately 30% of GameHouse's third party units sold in 2003. The acquisition is estimated to be approximately $0.01 per share accretive to earnings per share in 2004 after acquisition charges and non-cash amortization of intangibles. With the acquisition of GameHouse, RealArcade's most successful developer, RealNetworks is combining two leaders in the market, which we believe will both strengthen the downloadable games market and strengthen RealNetworks' leadership position in the market.

Technology Products and Services
In 2003 RealNetworks created several important new partnerships and services to invest in its core technology foundation. For example, RealNetworks entered into agreements with mobile market leaders such as Nokia, Ericsson, Motorola, Vodafone, Sprint and AT&T Wireless. These agreements position RealNetworks to continue growing its mobile business and enabling digital media services on mobile devices. In early 2004, RealNetworks forged a relationship with IBM to jointly offer an on-demand media system for content providers which decreases cost to deploy, increases time to market and offers flexible media services. RealNetworks recently released groundbreaking new products, including RealPlayer 10, RealAudio® 10, RealVideo® 10 and Helix™ DRM 10, with support from more than 50 industry companies. These initiatives create a solid foundation for our technology business for 2004.

Forward Looking Guidance
For the first quarter of 2004, RealNetworks expects net revenues to be between $56 million and $59 million or between 19% and 26% over the first quarter of 2003. The GAAP quarterly loss per share, which includes an estimated $3 million expense relating to antitrust litigation, is expected to be between ($0.04) and ($0.05) per share. The quarterly loss per share without the antitrust litigation expenses is expected to be between ($0.02) and ($0.03) per share. Excluding the antitrust litigation expenses, RealNetworks expects to return to profitability by the end of 2004. Additionally, RealNetworks expects margins to stabilize in future quarters.

The above guidance may be impacted by two potential first quarter events. First, RealNetworks continues to hold an ownership interest in MusicNet, which is carried on RealNetworks' financial statements at a value of $6.5 million. The carrying value of our investment may be impacted by the capital requirements or results of operations of MusicNet in the first quarter. The second potential event relates to the possible cost of restructuring RealNetworks' relationship with a content provider whose content as of the first quarter is not being used in RealNetworks' primary video subscription services. Those negotiations could result in a one-time charge of up to $6 million; if this happens, RealNetworks' future content costs would be lower as a result of this potential transaction.

For More Information:
Press Inquiries - Erika Shaffer, RealNetworks, (206) 892-6191,
Financial Inquiries - Roy Goodman, RealNetworks, (206) 892-6841,

RealNetworks, Inc. is the leading creator of digital media services and software including the award-winning Rhapsody Internet jukebox service and RealPlayer 10. Consumers can access and experience audio/video programming and download RealNetworks' consumer software at Broadcasters, network operators, media companies and enterprises use RealNetworks' products and services to create and deliver digital media to PCs, mobile phones and consumer electronics devices. RealNetworks' systems and corporate information is located at

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